<script type="text/javascript">
// Node object
function Node(id, pid, name, url, title, target, icon, iconOpen, open) {
	this.id = id;
	this.pid = pid;
	this.name = name;
	this.url = url;
	this.title = title;
	this.target = target;
	this.icon = icon;
	this.iconOpen = iconOpen;
	this._io = open || false;
	this._is = false;
	this._ls = false;
	this._hc = false;
	this._ai = 0;
	this._p;
};

// Tree object
function dTree(objName) {
	this.config = {
		target			: null,
		folderLinks		: true,
		useSelection	: true,
		useCookies		: true,
		useLines		: true,
		useIcons		: true,
		useStatusText	: false,
		closeSameLevel	: false,
		inOrder			: false
	}
	this.icon = {
		root		    : 'http://www.warezrocker.net/treemenu/img/base.gif',
		folder		   	: 'http://www.warezrocker.net/treemenu/img/folder.gif',
		folderOpen	    : 'http://www.warezrocker.net/treemenu/img/folderopen.gif',
		node		    : 'http://www.warezrocker.net/treemenu/img/page.gif',
		empty		    : 'http://www.warezrocker.net/treemenu/img/empty.gif',
		line		    : 'http://www.warezrocker.net/treemenu/img/line.gif',
		join		    : 'http://www.warezrocker.net/treemenu/img/join.gif',
		joinBottom	    : 'http://www.warezrocker.net/treemenu/img/joinbottom.gif',
		plus			: 'http://www.warezrocker.net/treemenu/img/plus.gif',
		plusBottom	    : 'http://www.warezrocker.net/treemenu/img/plusbottom.gif',
		minus		    : 'http://www.warezrocker.net/treemenu/img/minus.gif',
		minusBottom	    : 'http://www.warezrocker.net/treemenu/img/minusbottom.gif',
		nlPlus		   	: 'http://www.warezrocker.net/treemenu/img/nolines_plus.gif',
		nlMinus		   	: 'http://www.warezrocker.net/treemenu/img/nolines_minus.gif'
	};
	this.obj = objName;
	this.aNodes = [];
	this.aIndent = [];
	this.root = new Node(-1);
	this.selectedNode = null;
	this.selectedFound = false;
	this.completed = false;
};

// Adds a new node to the node array
dTree.prototype.add = function(id, pid, name, url, title, target, icon, iconOpen, open) {
	this.aNodes[this.aNodes.length] = new Node(id, pid, name, url, title, target, icon, iconOpen, open);
};

// Open/close all nodes
dTree.prototype.openAll = function() {
	this.oAll(true);
};
dTree.prototype.closeAll = function() {
	this.oAll(false);
};

// Outputs the tree to the page
dTree.prototype.toString = function() {
	var str = '<div>\n';
	if (document.getElementById) {
		if (this.config.useCookies) this.selectedNode = this.getSelected();
		str += this.addNode(this.root);
	} else str += 'Browser not supported.';
	str += '</div>';
	if (!this.selectedFound) this.selectedNode = null;
	this.completed = true;
	return str;
};

// Creates the tree structure
dTree.prototype.addNode = function(pNode) {
	var str = '';
	var n=0;
	if (this.config.inOrder) n = pNode._ai;
	for (n; n<this.aNodes.length; n++) {
		if (this.aNodes[n].pid == pNode.id) {
			var cn = this.aNodes[n];
			cn._p = pNode;
			cn._ai = n;
			this.setCS(cn);
			if (!cn.target && this.config.target) cn.target = this.config.target;
			if (cn._hc && !cn._io && this.config.useCookies) cn._io = this.isOpen(cn.id);
			if (!this.config.folderLinks && cn._hc) cn.url = null;
			if (this.config.useSelection && cn.id == this.selectedNode && !this.selectedFound) {
					cn._is = true;
					this.selectedNode = n;
					this.selectedFound = true;
			}
			str += this.node(cn, n);
			if (cn._ls) break;
		}
	}
	return str;
};

// Creates the node icon, url and text
dTree.prototype.node = function(node, nodeId) {
	var str = '<div>' + this.indent(node, nodeId);
	if (this.config.useIcons) {
		if (!node.icon) node.icon = (this.root.id == node.pid) ? this.icon.root : ((node._hc) ? this.icon.folder : this.icon.node);
		if (!node.iconOpen) node.iconOpen = (node._hc) ? this.icon.folderOpen : this.icon.node;
		if (this.root.id == node.pid) {
			node.icon = this.icon.root;
			node.iconOpen = this.icon.root;
		}
		str += '<img id="i' + this.obj + nodeId + '" src="' + ((node._io) ? node.iconOpen : node.icon) + '" alt="" />';
	}
	if (node.url) {
		str += '<a id="s' + this.obj + nodeId + '" class="dark3""' + ((this.config.useSelection) ? ((node._is ? 'nodeSel' : 'node')) : 'node') + '" href="' + node.url + '"';
		if (node.title) str += ' title="' + node.title + '"';
		if (node.target) str += ' target="' + node.target + '"';
		if (this.config.useStatusText) str += ' onmouseover="window.status=\'' + node.name + '\';return true;" onmouseout="window.status=\'\';return true;" ';
		if (this.config.useSelection && ((node._hc && this.config.folderLinks) || !node._hc))
			str += ' onclick="javascript: ' + this.obj + '.s(' + nodeId + ');"';
		str += '>';
	}
	else if ((!this.config.folderLinks || !node.url) && node._hc && node.pid != this.root.id)
		str += '<a href="javascript: ' + this.obj + '.o(' + nodeId + ');">';
	str += node.name;
	if (node.url || ((!this.config.folderLinks || !node.url) && node._hc)) str += '</a>';
	str += '</div>';
	if (node._hc) {
		str += '<div id="d' + this.obj + nodeId + '" style="display:' + ((this.root.id == node.pid || node._io) ? 'block' : 'none') + ';">';
		str += this.addNode(node);
		str += '</div>';
	}
	this.aIndent.pop();
	return str;
};

// Adds the empty and line icons
dTree.prototype.indent = function(node, nodeId) {
	var str = '';
	if (this.root.id != node.pid) {
		for (var n=0; n<this.aIndent.length; n++)
			str += '<img src="' + ( (this.aIndent[n] == 1 && this.config.useLines) ? this.icon.line : this.icon.empty ) + '" alt="" />';
		(node._ls) ? this.aIndent.push(0) : this.aIndent.push(1);
		if (node._hc) {
			str += '<a href="javascript: ' + this.obj + '.o(' + nodeId + ');"><img id="j' + this.obj + nodeId + '" border="0" src="';
			if (!this.config.useLines) str += (node._io) ? this.icon.nlMinus : this.icon.nlPlus;
			else str += ( (node._io) ? ((node._ls && this.config.useLines) ? this.icon.minusBottom : this.icon.minus) : ((node._ls && this.config.useLines) ? this.icon.plusBottom : this.icon.plus ) );
			str += '" alt="" /></a>';
		} else str += '<img src="' + ( (this.config.useLines) ? ((node._ls) ? this.icon.joinBottom : this.icon.join ) : this.icon.empty) + '" border="0" alt="" />';
	}
	return str;
};

// Checks if a node has any children and if it is the last sibling
dTree.prototype.setCS = function(node) {
	var lastId;
	for (var n=0; n<this.aNodes.length; n++) {
		if (this.aNodes[n].pid == node.id) node._hc = true;
		if (this.aNodes[n].pid == node.pid) lastId = this.aNodes[n].id;
	}
	if (lastId==node.id) node._ls = true;
};

// Returns the selected node
dTree.prototype.getSelected = function() {
	var sn = this.getCookie('cs' + this.obj);
	return (sn) ? sn : null;
};

// Highlights the selected node
dTree.prototype.s = function(id) {
	if (!this.config.useSelection) return;
	var cn = this.aNodes[id];
	if (cn._hc && !this.config.folderLinks) return;
	if (this.selectedNode != id) {
		if (this.selectedNode || this.selectedNode==0) {
			eOld = document.getElementById("s" + this.obj + this.selectedNode);
			eOld.className = "dark3";
		}
		eNew = document.getElementById("s" + this.obj + id);
		eNew.className = "dark3";
		this.selectedNode = id;
		if (this.config.useCookies) this.setCookie('cs' + this.obj, cn.id);
	}
};

// Toggle Open or close
dTree.prototype.o = function(id) {
	var cn = this.aNodes[id];
	this.nodeStatus(!cn._io, id, cn._ls);
	cn._io = !cn._io;
	if (this.config.closeSameLevel) this.closeLevel(cn);
	if (this.config.useCookies) this.updateCookie();
};

// Open or close all nodes
dTree.prototype.oAll = function(status) {
	for (var n=0; n<this.aNodes.length; n++) {
		if (this.aNodes[n]._hc && this.aNodes[n].pid != this.root.id) {
			this.nodeStatus(status, n, this.aNodes[n]._ls)
			this.aNodes[n]._io = status;
		}
	}
	if (this.config.useCookies) this.updateCookie();
};

// Opens the tree to a specific node
dTree.prototype.openTo = function(nId, bSelect, bFirst) {
	if (!bFirst) {
		for (var n=0; n<this.aNodes.length; n++) {
			if (this.aNodes[n].id == nId) {
				nId=n;
				break;
			}
		}
	}
	var cn=this.aNodes[nId];
	if (cn.pid==this.root.id || !cn._p) return;
	cn._io = true;
	cn._is = bSelect;
	if (this.completed && cn._hc) this.nodeStatus(true, cn._ai, cn._ls);
	if (this.completed && bSelect) this.s(cn._ai);
	else if (bSelect) this._sn=cn._ai;
	this.openTo(cn._p._ai, false, true);
};

// Closes all nodes on the same level as certain node
dTree.prototype.closeLevel = function(node) {
	for (var n=0; n<this.aNodes.length; n++) {
		if (this.aNodes[n].pid == node.pid && this.aNodes[n].id != node.id && this.aNodes[n]._hc) {
			this.nodeStatus(false, n, this.aNodes[n]._ls);
			this.aNodes[n]._io = false;
			this.closeAllChildren(this.aNodes[n]);
		}
	}
}

// Closes all children of a node
dTree.prototype.closeAllChildren = function(node) {
	for (var n=0; n<this.aNodes.length; n++) {
		if (this.aNodes[n].pid == node.id && this.aNodes[n]._hc) {
			if (this.aNodes[n]._io) this.nodeStatus(false, n, this.aNodes[n]._ls);
			this.aNodes[n]._io = false;
			this.closeAllChildren(this.aNodes[n]);		
		}
	}
}

// Change the status of a node(open or closed)
dTree.prototype.nodeStatus = function(status, id, bottom) {
	eDiv	= document.getElementById('d' + this.obj + id);
	eJoin	= document.getElementById('j' + this.obj + id);
	if (this.config.useIcons) {
		eIcon	= document.getElementById('i' + this.obj + id);
		eIcon.src = (status) ? this.aNodes[id].iconOpen : this.aNodes[id].icon;
	}
	eJoin.src = (this.config.useLines)?
	((status)?((bottom)?this.icon.minusBottom:this.icon.minus):((bottom)?this.icon.plusBottom:this.icon.plus)):
	((status)?this.icon.nlMinus:this.icon.nlPlus);
	eDiv.style.display = (status) ? 'block': 'none';
};


// [Cookie] Clears a cookie
dTree.prototype.clearCookie = function() {
	var now = new Date();
	var yesterday = new Date(now.getTime() - 1000 * 60 * 60 * 24);
	this.setCookie('co'+this.obj, 'cookieValue', yesterday);
	this.setCookie('cs'+this.obj, 'cookieValue', yesterday);
};

// [Cookie] Sets value in a cookie
dTree.prototype.setCookie = function(cookieName, cookieValue, expires, path, domain, secure) {
	document.cookie =
		escape(cookieName) + '=' + escape(cookieValue)
		+ (expires ? '; expires=' + expires.toGMTString() : '')
		+ (path ? '; path=' + path : '')
		+ (domain ? '; domain=' + domain : '')
		+ (secure ? '; secure' : '');
};

// [Cookie] Gets a value from a cookie
dTree.prototype.getCookie = function(cookieName) {
	var cookieValue = '';
	var posName = document.cookie.indexOf(escape(cookieName) + '=');
	if (posName != -1) {
		var posValue = posName + (escape(cookieName) + '=').length;
		var endPos = document.cookie.indexOf(';', posValue);
		if (endPos != -1) cookieValue = unescape(document.cookie.substring(posValue, endPos));
		else cookieValue = unescape(document.cookie.substring(posValue));
	}
	return (cookieValue);
};

// [Cookie] Returns ids of open nodes as a string
dTree.prototype.updateCookie = function() {
	var str = '';
	for (var n=0; n<this.aNodes.length; n++) {
		if (this.aNodes[n]._io && this.aNodes[n].pid != this.root.id) {
			if (str) str += '.';
			str += this.aNodes[n].id;
		}
	}
	this.setCookie('co' + this.obj, str);
};

// [Cookie] Checks if a node id is in a cookie
dTree.prototype.isOpen = function(id) {
	var aOpen = this.getCookie('co' + this.obj).split('.');
	for (var n=0; n<aOpen.length; n++)
		if (aOpen[n] == id) return true;
	return false;
};

// If Push and pop is not implemented by the browser
if (!Array.prototype.push) {
	Array.prototype.push = function array_push() {
		for(var i=0;i<arguments.length;i++)
			this[this.length]=arguments[i];
		return this.length;
	}
};
if (!Array.prototype.pop) {
	Array.prototype.pop = function array_pop() {
		lastElement = this[this.length-1];
		this.length = Math.max(this.length-1,0);
		return lastElement;
	}
};
</script>


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							<strong><a onclick="return dropdownmenu(this, event, UserNewsMenu('href=&quot;http://www.warezrocker.net/user/Acmi/&quot;', 'href=&quot;http://www.warezrocker.net/user/Acmi/news/&quot;','Acmi', '0'), '170px')" onmouseout="delayhidemenu()" href="http://www.warezrocker.net/user/Acmi/">Acmi</a></strong> | 
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			13 August 2008 </strong> 
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		<td class="news"><br /><div align="center"><img src="http://i33.tinypic.com/21nnoty.jpg" style="border: none;" alt='101 Ways to Improve Customer Service' title='101 Ways to Improve Customer Service' /><br /><br /><!--colorstart:#FF0000--><span style="color:#FF0000"><!--/colorstart--><b>101 Ways to Improve Customer Service|1.73MB|PDF</b><!--colorend--></span><!--/colorend--></div><br /><br /><u><b>101 Ways to Improve Customer Service</b></u><br /><br />provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
				<br />
				<div id='news-id-5251'><b>A collage of brilliantly simple and useful advice! </b>These are real lessons in the fundamentals of customer service that everyone talks about, but few practice<br /><br />Perception is everything when it comes to the success of an organization. Finally, a book that outlines the art of frontline success and the positive domino-effect it produces when the customer is satisfied.<br /><br /><br /><!--QuoteBegin--><div class="quote"><!--QuoteEBegin--><br /><div align="center"><br /><a href="http://w14.easy-share.com/1701208090.html" target="_blank"><!--colorstart:#FF0000--><span style="color:#FF0000"><!--/colorstart--><b>Download Link For Other Countries</b><!--colorend--></span><!--/colorend--></a><br /><br /><a href="http://depositfiles.com/files/7186213" target="_blank"><!--colorstart:#FF0000--><span style="color:#FF0000"><!--/colorstart--><b>Download Link For US & RU</b><!--colorend--></span><!--/colorend--></a></div><!--QuoteEnd--></div><!--QuoteEEnd--></div>
			
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